1. What is PlugShop?

PlugShop is dedicated to simplifying and demystifying the GNU General Public License (GPL), making it accessible and understandable to everyone from veteran developers to curious newcomers. We believe in the power of open source and its ability to foster innovation, collaboration, and freedom in the software world. We are dedicated to providing clear, concise, and practical resources that help individuals and organizations navigate the GPL landscape with confidence.

2. What kind of products do we offer?

We share digital products for WordPress, including themes, plugins, and other resources for website development and customization.

3. Why are the prices so low?

We offer lower prices because all products are distributed under the General Public License (GPL), which allows us to legally share after purchase.

4. Are our products genuine and safe to use?

We are committed to providing original products directly from the developers, ensuring they are 100% clean—free from malware, viruses, and intrusive ads.

6. Do you provide activation code?

No, the Product is activated. However, you will not receive automatic updates or support from the original developer unless you purchase a license directly from them.

7. Is the product used on multiple websites?

Yes! All our products come with an unlimited usage license, so you’re free to install and use them on as many websites or domains as you like—no restrictions.

8. Will the purchased product update automatically?

Yes. We update products regularly.

9. Will the purchased product update automatically?

No, automatic updates are not available since we don’t provide license keys. To update, simply download the latest version from our website and install it manually.

10. How do I download my purchased products?

Once your purchase is complete, log in to your PlugShop account, head to your Dashboard, and download your products from the “Downloads” section.

11. Can I request a new version if mine is outdated?

Yes, you can request the latest version by contacting us via email.

12. Are there free updates?

Yes! All purchased products come with free updates for the duration of your subscription or for life if stated in the product description.

13. What if the product doesn’t work?

The product is not working. Please send us the error details. We will review and respond later.

14. Why is the demo data different from the developer’s?

The demo may differ from the developer’s website due to current update issues.

15. When the product is not updated or has been removed from the store?

When a product is no longer available on the website, it means that our subscription with the original developer has expired and we do not intend to renew it for any reason. In this case, you will not see an updated version of the product.

Sometimes, due to trademark or DMCA issues, we will remove products from our store.

16. VirusTotal detected a virus in the downloaded file. What should I do?

VirusTotal can occasionally show false positives due to the way some files are packaged or encoded. We assure you that all our files are clean, malware-free, and obtained directly from the original developers.

17. Will I get support for the product I purchased?

We provide support for all products purchased from PlugShop. If you need help, simply email us at [email protected]. For faster assistance, please include your order number and a clear description of the issue you’re facing.

18. Do you offer refunds?

If the product has technical problems that our support team cannot resolve, you may be eligible for a refund.

19. What payment methods do you accept?

We only accept payments through PayPal, and all transactions are processed securely using trusted payment gateways.